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Customer Experience - Online


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Our Customer Experience Training (e-learning) courses include interactive learning content and a reflective practice plan where participants provide feedback on their application of concepts delivered.

There are over 20 Customer Service courses available; and include topics such as: 

  • The Psychology of Customer Satisfaction

  • Foundations of Resilience

  • Owning Your Emotional State

  • Critical Self-Awareness

  • Applying Self-Awareness 

  • Building Instant Rapport

  • Acknowledging & Empathising

  • Conversational Rapport

  • Establishing Agreement Frames

  • The Art of Chunking & Clarifying

  • Discovery Questions

  • Insight Questions

  • The Criteria Conversation

  • Differentiating Value

  • Gaining Consent

  • Neutralising Concerns

  • Re-framing Objections/ Concerns

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